⚠️ DUE TO CORONAVIRUS, SHIPPING TIMES ARE SLIGHTLY DELAYED ⚠️

FAQ


SHIPPING

How long does shipping take?

Your order will be sent out for shipping on average within 3 days of ordering. Below are the estimated shipping times after those first 3 days:

  • Estimated Shipping Times for the USA: 5-­8 business days
  • Estimated Shipping Times for Europe: 5-10 business days
  • Estimated Shipping Times for non-EU regions: 10-20 business days

My order never arrived

If your order didn't end up arriving, be sure to let us know at info@thelonetravelgirl.com.

My order never arrived -- Customers outside of the USA

Customers outside of the USA may be required to pay a customs duty to your government to receive your package. Check with your mail carrier to see if your package is being held at customs if you have not received it. 

I added the wrong address

If the address was incorrect, we'd be happy to send you another order to the correct address, however, it will be at your cost.

APPAREL

What do I do if the item doesn't fit me? 

We urge our customers to look at the sizing videos and measurement tables on each product page before placing an order. We can certainly send you another size, but it will be at your cost. 

SUSTAINABILITY & SOCIAL RESPONSIBILITY 

Are your items eco-friendly?

From our supplier, Printful:

We try to do our best to minimize waste in packaging and source eco-friendly packaging materials. Many of our packaging materials are either recyclable or biodegradable. Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.

The poly bags used in our packaging are recyclable, low-density polyethylene, FDA and USDA compliant.

Several of our t-shirts are made from either 100% organic cotton or a mix of 100% organic cotton and recycled polyester. Our totes are made from 100% organic cotton. 

How are items printed?

From our supplier, Printful:

Our apparel is created with the latest in garment printing technology. In addition, our inks are water based and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable. 

We’re using CPSIA (Consumer Product Safety Improvement Act) compliant inks, which are required when printing on children's wear 12 and below.

Are the brands you use eco-friendly and socially responsible?

From our supplier, Printful:

We source products and fabrics from ethical brands and suppliers that comply to labor, environmental, and safety standards.

Bella + Canvas
Eco-Friendly Practices: https://www.bellacanvas.com/eco_friendly 
Social Responsibility: https://www.bellacanvas.com/usa-strong
Eco-Friendly Clothing Production: https://www.youtube.com/watch?v=zZ9XvO-Mehs
WRAP Certified: https://www.bellacanvas.com/Wrap-certification

Next Level
Social responsibility: https://www.nextlevelapparel.com/social-responsibility
Next Level Product and Testing Standards: https://www.nextlevelapparel.com/about-us

CLEANING

How should I clean the materials?

Tees and Hoodies:

In order for you to prolong the life of your custom print, we suggest following the care instructions below:

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print. 

Keep in mind that the original manufacturer's care instructions don't take into consideration the DTG printing process.

Hats:

The best way to clean your caps is to hand-wash them instead of placing them in a washing machine. This will help with retaining their shape and won't diminish the quality of the embroidered design.

We recommend you wash them with a mild detergent (not bleach), in lukewarm water. If there are any spots that require more attention, then you can use a brush with soft bristles.

You can also check with the manufacturer directly or search YouTube for other recommendations.

LOCATIONS

Where are your products printed?

It depends on where they're ordered. We fulfill orders through Printful. They have print and fulfillment centers in three locations-- Los Angeles, California, Charlotte, North Carolina and Riga, Latvia. If you order from anywhere in North America, your products will be printed, processed and shipped from Los Angeles or Charlotte.